Your Questions Answered
Everything you need to know about Control4 smart home automation, our services, and what to expect when working with Obsidian IQ. Can't find your answer? Contact us directly.
General Questions
What is Control4 and why should I choose it?
Control4 is the leading smart home automation platform, offering seamless integration of lighting, climate, security, entertainment, and more. Unlike DIY solutions, Control4 provides professional-grade reliability, extensive device compatibility, and intuitive control through a single interface. It's designed to work flawlessly and grow with your needs over time.
How long does a typical installation take?
Installation timelines vary based on project scope. A basic whole-home automation system typically takes 2-4 days, while more complex installations with dedicated theaters, multi-room audio, and extensive lighting control may take 1-2 weeks. We provide detailed timelines during the proposal phase and work efficiently to minimize disruption to your daily routine.
Do you service existing Control4 systems?
Absolutely! We provide comprehensive service and support for existing Control4 installations. Whether you need programming updates, system expansion, troubleshooting, or just want better support than your previous dealer provided, we're here to help. Many of our clients come to us seeking better after-sale service and support.
What areas do you serve?
We're based in Onalaska and serve the greater La Crosse area and surrounding communities within a 50-mile radius, including Holmen, West Salem, Sparta, and Winona. We're committed to providing local, responsive service to our neighbors throughout the Coulee Region.
Can I add to my system later?
Yes! Control4 systems are designed to be expandable. You can start with core automation features and add components like additional rooms, outdoor audio, security cameras, or motorized shades whenever you're ready. We design systems with future growth in mind, ensuring easy expansion without replacing existing equipment.
What happens if something stops working?
We offer 24/7 support for all our clients. Many issues can be resolved remotely through our secure connection to your system. For hardware issues, we respond quickly with on-site service. Unlike some dealers, we don't abandon our clients after installation—we're committed to keeping your system running perfectly for years to come.
System & Features
Is Control4 difficult to use?
Not at all! Control4 is designed for intuitive, everyday use by the entire family. We program your system with simple, personalized controls—whether through wall keypads, touch screens, mobile apps, or voice commands. We provide comprehensive training during installation and are always available to answer questions as you discover new features.
Will my system work if the internet goes down?
Yes! Control4 systems function locally, so core automation features like lighting, climate control, and local entertainment continue working even without internet. You'll lose remote access and cloud-based streaming services temporarily, but your home's essential smart features remain operational.
Can I control everything from my phone?
Absolutely! The Control4 app gives you complete control from anywhere in the world. Adjust your thermostat, check security cameras, turn lights on or off, and control entertainment—all from your smartphone or tablet. The app works on iOS and Android devices.
Does Control4 work with Alexa, Google Assistant, or Siri?
Yes! Control4 integrates with Amazon Alexa, Google Assistant, and Apple HomeKit (Siri). You can use voice commands to control lights, adjust temperature, play music, and activate scenes. We'll help you set up voice control during installation and customize commands to your preferences.
What devices and brands work with Control4?
Control4 integrates with thousands of devices from premium brands. This includes lighting (Lutron, Savant), audio/video (Sony, Samsung, Triad), security (Luma, Pakedge), thermostats (Nest, Ecobee), shades (Lutron, Somfy), and much more. We work with the best brands to ensure reliability and performance.
How secure is a Control4 system?
Control4 takes security seriously with bank-level encryption, secure remote access, and regular firmware updates. We implement network best practices including separate VLANs, strong passwords, and proper firewall configuration. Your system and privacy are protected with enterprise-grade security measures.
Pricing & Cost
How much does a Control4 system cost?
Control4 systems are highly customizable, so costs vary based on your needs. Basic whole-home automation starts around $15,000-$25,000, while comprehensive systems with theaters, multi-room audio, and extensive integration typically range from $40,000-$100,000+. We provide detailed, transparent proposals tailored to your specific requirements and budget.
Are there ongoing fees or subscriptions?
Control4 itself doesn't require monthly subscriptions. However, streaming services (Spotify, Netflix, etc.) and some third-party integrations may have their own subscription fees. We recommend optional annual service plans for priority support, system health checks, and programming updates, but these aren't required for your system to function.
Do you offer financing options?
Yes! We work with financing partners to offer flexible payment plans for qualified buyers. This allows you to enjoy your smart home system now while spreading payments over time. Contact us to discuss financing options and find a solution that fits your budget.
What's included in your pricing?
Our proposals include all equipment, professional installation, custom programming, system testing, client training, and initial support. We provide detailed line-item pricing so you know exactly what you're getting. There are no hidden fees—what you see in the proposal is what you pay.
Does a Control4 system add value to my home?
Yes! Professional smart home systems are increasingly attractive to buyers and can add 3-5% to your home's value. Beyond resale value, you'll enjoy daily convenience, enhanced security, energy savings, and increased comfort. Many clients find their system pays for itself through energy efficiency and lifestyle improvements.
Can I get a quote without an in-home consultation?
While we can provide general pricing ranges over the phone or email, accurate quotes require understanding your home's layout, existing infrastructure, and specific needs. Our in-home consultations are free and allow us to design the perfect system for you. We'll discuss your goals, assess your space, and provide a detailed proposal tailored to your requirements.
Process & Timeline
What's involved in the installation process?
Installation begins with running necessary wiring (if needed), mounting equipment, and installing devices throughout your home. We then connect everything to the Control4 processor, program the system to your preferences, and thoroughly test all functionality. Finally, we walk you through operation and ensure you're comfortable using your new system.
Will installation damage my walls or require major construction?
We minimize invasive work whenever possible. In existing homes, we often use wireless components or fish wires through existing paths. When wall work is necessary, we use professional techniques and can coordinate with painters for seamless finishing. New construction installations are non-invasive since wiring is completed during the build phase.
Can you install Control4 in an existing home or only new construction?
We install in both! While new construction offers easier wiring access, we regularly retrofit existing homes with Control4 systems. Modern wireless technologies make many installations possible with minimal construction. We'll assess your home and recommend the best approach for your situation.
Do I need to be home during installation?
You'll need to be available for the initial walkthrough and final training, but you don't need to be present throughout the entire installation. We work with your schedule and can coordinate access. Many clients check in periodically and are home for the final demonstration and training session.
What if I'm building a new home?
Perfect! New construction is ideal for Control4 installation. We coordinate with your builder and electrician to pre-wire during construction, ensuring clean, professional results. We work from blueprints, attend pre-wire meetings, and install equipment once your home is ready. Early involvement ensures the best possible outcome.
How do you ensure quality during installation?
Quality is our top priority. We use only certified technicians and premium components, follow Control4 best practices, maintain clean work areas, test every feature before completion, and document all work. We stand behind our installations with comprehensive warranties and ongoing support. Your satisfaction is guaranteed.
Still Have Questions?
We're here to help! Whether you have technical questions, need clarification about our process, or want to discuss your specific project, our team is ready to provide answers. Reach out today.
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